Refund & Cancellation

Refund & Cancellation Policy

Effective Date: 01 March 2026
Last Updated: 02 September 2026

At InfyraEdge Ltd (“InfyraEdge”, “we”, “our”, or “us”), we are committed to delivering high-quality technology, development, design, and consulting services.

Because most of our services involve customized planning, development, design, technical resources, and project-specific work, refunds are subject to the conditions outlined in this Refund & Cancellation Policy.

By purchasing our services, approving a project, making a payment, or engaging InfyraEdge for work, you acknowledge that you have read, understood, and agreed to this policy.

1. Nature of Our Services

InfyraEdge provides customized technology and professional services, including but not limited to:

  • Website Design and Development

  • Mobile Application Development

  • Custom Software Development

  • Web Application Development

  • E-Commerce Development

  • Cloud Computing and Cloud Solutions

  • Artificial Intelligence (AI) Development

  • AI Integration and Automation

  • API Development and System Integration

  • Graphic Design

  • Branding and Logo Design

  • UI/UX Design

  • Software Consulting

  • Technology Consulting

  • Business Process Automation

  • Website and Software Maintenance

  • Technical Support

  • Custom Digital Solutions

  • Other related technology and consulting services

Most of our services are customized according to each client’s specific requirements and involve dedicated development time, design work, technical resources, planning, and project management.

For this reason, completed work and work already in progress generally cannot be returned, resold, or reused in the same manner as physical products.

2. General Refund Policy

Unless otherwise stated in a written agreement or required by applicable law, payments for services already performed are non-refundable.

A refund will generally not be available where:

  • Project planning or technical analysis has commenced;

  • Design or development work has started;

  • Developers, designers, consultants, or other resources have been allocated;

  • Deliverables have been partially or fully completed;

  • Source code, designs, documents, credentials, or other digital deliverables have been provided;

  • The client has approved a project milestone;

  • Work was completed according to the agreed requirements;

  • Third-party services or products have been purchased for the project; or

  • The client decides not to continue with the project for reasons unrelated to InfyraEdge’s ability to deliver the agreed services.

This policy does not affect any rights that cannot legally be excluded under applicable law.

3. Deposits and Advance Payments

Some projects may require an upfront deposit or advance payment before work begins.

Unless otherwise stated in the applicable proposal, quotation, invoice, or agreement:

  • A deposit reserves development time and resources for the project;

  • Once work has commenced, the deposit is generally non-refundable;

  • If the client cancels before any work or resource allocation has commenced, InfyraEdge may consider a full or partial refund;

  • Any administrative costs, payment processing charges, or non-refundable third-party expenses may be deducted from an approved refund.

Where a project uses milestone-based billing, payments for completed and approved milestones are generally non-refundable.

4. Cancellation Before Work Begins

A client may request cancellation before project work begins.

If no meaningful work has commenced and no project-specific expenses have been incurred, InfyraEdge may approve a full or partial refund.

Any non-refundable expenses already incurred on behalf of the client may be deducted from the refund.

Cancellation requests should be submitted as soon as possible after the decision to cancel.

5. Cancellation After Work Has Started

Clients may request cancellation at any stage of a project.

However, once work has commenced:

  • Payments covering work already completed are non-refundable;

  • The client remains responsible for any outstanding charges relating to completed work;

  • Any committed third-party expenses remain payable;

  • Completed project files or deliverables may be provided subject to payment of outstanding amounts; and

  • Any unused portion of a payment may be reviewed based on the circumstances of the project.

Where appropriate, InfyraEdge may calculate the value of work completed up to the cancellation date and determine whether any unused balance is eligible for refund.

6. Milestone-Based Projects

For projects divided into milestones, each milestone may be invoiced separately.

Once a milestone has been completed and approved by the client, payment relating to that milestone is generally non-refundable.

If a project is cancelled during an active milestone, InfyraEdge may calculate charges according to the work completed up to the cancellation date.

Future milestones that have not started will generally not be charged unless resources, licenses, services, or other costs have already been committed specifically for those milestones.

7. Exceptional Refund Circumstances

Although payments for completed work are generally non-refundable, InfyraEdge may consider refunds in circumstances such as:

  • Duplicate payments;

  • Accidental overpayments;

  • Incorrect billing;

  • Payment processing errors;

  • Technical payment errors;

  • Payment made for a service that InfyraEdge determines it cannot provide;

  • Cancellation before work and resource allocation have commenced; or

  • Other exceptional circumstances that InfyraEdge determines justify a refund.

Refund requests will be evaluated individually.

Approval of a refund in one situation does not establish an obligation to provide the same refund in another situation.

8. Client Delays and Project Abandonment

Clients are responsible for providing information, content, credentials, approvals, feedback, and other materials reasonably required to complete their project.

If we do not receive a required response from the client for 60 consecutive days, InfyraEdge may classify the project as inactive or abandoned.

In such circumstances:

  • Development may be suspended;

  • The project may be archived;

  • Previously allocated resources may be reassigned;

  • Payments for completed work will not be refunded; and

  • Restarting the project may require additional fees or a revised quotation.

InfyraEdge will make reasonable efforts to contact the client before permanently closing an inactive project.

9. Third-Party Costs

Third-party products and services purchased specifically for a client are generally non-refundable once purchased.

Examples include:

  • Domain registrations and renewals;

  • Website hosting;

  • Cloud infrastructure;

  • SSL certificates;

  • Premium themes;

  • Premium plugins;

  • Software licenses;

  • Stock images or premium digital assets;

  • Fonts;

  • API subscriptions;

  • AI platform usage or credits;

  • SMS or email service charges;

  • Application store fees;

  • Payment gateway fees;

  • Server costs;

  • SaaS subscriptions; and

  • Other third-party services or products.

Refund eligibility for third-party purchases is determined by the applicable provider’s own refund policy.

InfyraEdge cannot guarantee refunds for amounts paid to third parties.

10. Digital Deliverables

Due to the nature of digital products and customized development work, refunds will generally not be available after final deliverables have been supplied and accepted.

Digital deliverables may include:

  • Source code;

  • Website files;

  • Mobile application code;

  • Designs;

  • Graphics;

  • Logos;

  • UI/UX files;

  • Documentation;

  • Configuration files;

  • Custom scripts;

  • APIs;

  • AI models or integrations; and

  • Other project-specific digital assets.

This does not prevent the client from reporting defects or requesting corrections covered by an applicable project warranty or support agreement.

11. Revisions Are Not Refunds

Where revisions are included within the agreed project scope, clients should first allow InfyraEdge a reasonable opportunity to correct an issue or make agreed revisions.

A request for a reasonable revision within the agreed scope does not automatically create a right to a refund.

Requests involving new functionality, substantially changed requirements, or work outside the agreed scope may result in additional charges.

12. Dissatisfaction With Completed Work

If a client believes that delivered work materially differs from the agreed project requirements, they should contact InfyraEdge as soon as reasonably possible and clearly identify the issue.

We will review the concern and, where appropriate, may:

  • Correct the issue;

  • Provide revisions;

  • Complete missing agreed functionality;

  • Propose an alternative resolution; or

  • Consider a partial or full refund in exceptional circumstances.

We generally expect clients to provide us with a reasonable opportunity to investigate and address legitimate project issues before requesting a refund.

13. Chargebacks and Payment Disputes

We are committed to resolving billing and service concerns professionally.

If you believe there is an issue with a payment or service, we encourage you to contact InfyraEdge before initiating a chargeback or payment dispute.

Our team will review the relevant project records and work with you toward an appropriate resolution.

If a payment dispute or chargeback is initiated, InfyraEdge may provide relevant documentation to the payment provider, including:

  • Proposals and quotations;

  • Contracts or statements of work;

  • Invoices and payment records;

  • Client approvals;

  • Email or message correspondence;

  • Project activity records;

  • Development records;

  • Delivered files;

  • Proof of completed work; and

  • Other relevant evidence.

Where permitted, ongoing services related to a disputed payment may be suspended while the dispute is being reviewed.

Nothing in this section restricts any legal rights available to a client or rights provided by their bank, card issuer, or payment provider.

14. Refund Request Procedure

To request a refund or discuss a cancellation, please contact InfyraEdge and provide:

  • Your name or company name;

  • Project or invoice reference, where applicable;

  • Payment date;

  • Amount paid;

  • Service purchased; and

  • Reason for requesting the refund or cancellation.

Providing complete information helps us review requests more efficiently.

Refund requests should be sent to:

Email: info@infyraedge.com

15. Refund Processing

If InfyraEdge approves a refund:

  • The refund will normally be returned through the original payment method where reasonably possible;

  • Processing times will depend on the bank, card issuer, payment processor, or other financial institution;

  • Non-refundable third-party expenses may be deducted;

  • Payment processing fees may be deducted where permitted by applicable law and the payment provider’s terms; and

  • InfyraEdge will provide confirmation once the refund has been initiated.

After a refund has been submitted, InfyraEdge does not control the time required by banks or payment providers to credit the funds.

16. Cancellation by InfyraEdge

InfyraEdge may cancel or suspend a project where reasonably necessary, including where:

  • The client fails to make required payments;

  • Required information or access is repeatedly not provided;

  • The requested work becomes unlawful or presents material legal or security concerns;

  • The client materially breaches an applicable agreement;

  • The project becomes technically impossible to complete under the agreed scope; or

  • Circumstances outside our reasonable control prevent completion.

If InfyraEdge cancels a project for reasons not caused by the client, any payment relating solely to services that have not been performed may be reviewed for a partial or full refund.

Completed work and non-refundable third-party costs may still be deducted.

17. Custom Agreements

Some clients or projects may have separate refund, cancellation, payment, or termination provisions contained in a:

  • Service Agreement;

  • Statement of Work (SOW);

  • Proposal;

  • Quotation;

  • Maintenance Agreement;

  • Retainer Agreement; or

  • Other written contract.

Where a separately executed written agreement contains terms that conflict with this general Refund & Cancellation Policy, the specific written agreement will govern to the extent of that conflict.

18. Changes to This Policy

InfyraEdge may update this Refund & Cancellation Policy periodically to reflect changes in our services, payment processes, or legal requirements.

Updates will be published on this page with a revised Last Updated date.

Changes will apply prospectively to the extent required by applicable law and any existing contractual commitments.

Contact Us

If you have questions about this Refund & Cancellation Policy, need to cancel a project, or would like us to review a payment, please contact:

InfyraEdge Ltd

Website: infyraedge.com

Email: info@infyraedge.com

Phone / WhatsApp: +44 7557 447738

We encourage clients to contact us directly whenever there is a concern so that we can review the situation and work toward an appropriate resolution.